Orders & Downloads
Find your purchase email, restore downloads, or request a new link.
How can we help?
Fast, practical support for websites, e-commerce, AI tools, documents, and templates. Most questions are resolved in under 24 hours.
Website & Store
Request edits, report issues, or ask for improvements to your site or Shopify/Woo/Wix store.
AI & Documents
Help with chatbots, automations, business plans, pitch decks, and templates.
Find your order
Enter the email used at checkout and your order ID to resend the receipt and download links.
- Check spam/junk for “Payhip” or “Masi.am”.
- Gmail users: search for “from:payhip”.
- If your link expired, we’ll refresh it automatically when you submit.
Download troubleshooting
- Use a stable connection and try another browser (Chrome/Safari/Firefox).
- Disable ad-blockers for the download page.
- If the file is a ZIP, extract it first (macOS Finder / Windows Explorer).
- For Canva/Google Docs links, ensure you’re signed into the correct account.
Open a support ticket
Tell us what you need help with. Attach links (drive/share) if useful.
Response targets
- Standard: < 24 business hours
- Care Plan: < 8 business hours
- Urgent incidents (P1): within 2 hours
What’s included
- Website content updates & minor fixes
- Store products, shipping & payments help
- AI bot tweaks, prompts, analytics
- Template access & file issues
Billing & refunds
- Digital downloads: refund if file is defective/unusable and we can’t fix promptly.
- Services: governed by project scope and milestones.
- Subscriptions: cancel anytime before renewal cycle.
Frequently Asked Questions
I didn’t receive my download link +
Check spam for emails from Payhip or Masi.am. Use the order lookup to resend links.
Can you make small edits to my website? +
Yes—content tweaks, section updates, forms, analytics, speed basics. For ongoing work, consider the Care Plan.
How fast can you reply? +
Standard replies within 24 business hours Mon–Fri (Asia/Yerevan). Care Plan tickets receive priority (<8h).
Do you offer refunds? +
For defective digital files we’ll repair or replace; if that’s not possible, we’ll refund. Service refunds follow the agreed scope terms.
Can you migrate my store or connect payments? +
Yes—Shopify/Woo/Wix setup, shipping, taxes, payment gateways, and product imports. Open a ticket with details.
Didn’t find what you need?
Send us a message and we’ll guide you to the fastest solution.