Privacy Policy

1) Information We Collect

• Account & Contact: name, email, phone, billing address, company.
• Purchase Data: order details, transaction ID, product IDs, subscription status; payments are processed by providers (we do not store full card numbers).
• Files & Content: assets you provide for services (text, logos, images, briefs, resumes, data).
• Technical Data: IP address, device and browser, pages viewed, referral, session duration, approximate location.
• Communications: emails, tickets, WhatsApp messages, survey responses, testimonials (with consent).

2) How We Use Information

• Provide and improve services, digital products, and support.
• Send receipts, download links, service updates, and critical notices.
• Personalize content, measure performance, and prevent fraud/abuse.
• Marketing with consent or as permitted by law (unsubscribe anytime).
• Compliance with legal, tax, accounting, and security obligations.

3) Sharing of Data

We do not sell your personal data. We may share with:

• Payment & Commerce: payment processors and storefront providers for checkout, billing, fraud prevention.
• Infrastructure: hosting, analytics, email and file storage providers.
• Professional Services: legal, accounting, or auditors under confidentiality.
• Legal: where required by law or to protect rights, safety, or property.

4) Cookies & Tracking

We use cookies, local storage, and analytics for:

• Essential functions (cart, login, security).
• Performance and traffic measurement (e.g., page speed, engagement).
• Preferences and personalization.
• Marketing/attribution where permitted.

You can adjust browser settings to block cookies. Some features may not work if essential cookies are disabled.

5) Lawful Bases (GDPR-style)

• Contract: to deliver services, products, and support you request.
• Legitimate Interests: site security, product improvement, fraud prevention.
• Consent: optional marketing or certain analytics (you may withdraw).
• Legal Obligation: tax, accounting, and regulatory compliance.

6) Data Retention

• Purchase and invoicing records: retained for the period required by tax/accounting laws.
• Project files: kept for a reasonable period to support your deliverables unless you request deletion (subject to legal obligations).
• Marketing data: retained until you unsubscribe or request deletion.
• Support tickets: retained to improve service quality and for audit trail.

7) Your Rights

• Access, correct, or request a copy of your personal data.
• Request deletion (subject to legal or contractual limits).
• Object to or restrict certain processing.
• Withdraw consent for marketing communications.
• Portability of data you provided, where applicable.

8) Data Security

We use reasonable technical and organizational controls (HTTPS, encryption in transit, access controls, backups). No method is 100% secure; please handle credentials carefully and contact us if you suspect unauthorized access.

9) International Transfers

If you access Masi.am from outside Armenia, your data may be processed in other countries. Where required, we rely on appropriate safeguards or your explicit consent.

10) Children’s Data

Our services are not directed to children under the age of 16. If you believe a child has provided us personal data, contact us and we will take appropriate steps.

11) Changes to This Policy

We may update this Privacy Policy periodically. We will post changes with a new effective date. Continued use after updates indicates acceptance.

12) Contact Us

For privacy-related questions or requests:

• Email: privacy@masi.am or support@masi.am
• WhatsApp: +374 77 036 356
• Postal (optional): Masi.am, Yerevan, Armenia